(Note: This procedure is only valid at the time of the writing, which is March 2013. I don’t know if Sulit will be making changes to their website, thus making some of the steps below inapplicable. But just try them out, and see what happens. Notify me so I can either update this blog, or write a new one)
I decided to write this blog after learning that some people that were also scammed at that website, but did not know how to properly report the incident. The fact that these Scammers do not get reported contributes to the reason why there are a lot of them in that website.
The good news is that Sulit does have an effective Admin that addresses your concerns as long as you provide them with the correct information, in the proper way. The bad news is that they can go no further than just banning the Scammer and deleting their accounts. They won’t be able to help you get your money back, nor help you report the incident to the proper authorities.
Of course, the Scammer can just set up new accounts, and start posting at Sulit again. However, at least you will be able to make the life of scamming people more difficult for them. They need to set up new e-mail addresses and new identities since Sulit now has more stringent rules for online retailers. Also, you will be able to help keep other people from being scammed, albeit temporarily.
‘Signing Up to be a Member of Sulit.com’
If you are not a member or registered to the site, you need to sign up to be member or register so you can use the full function of the site. You can do this by going to the sign up page, whose link I am posting below. It is easier nowadays since you can use your Facebook account (if you have one. But which Filipino now doesn’t?). If you are the few Filipinos not on Facebook yet, you can also use an e-mail address to register.
‘Reporting to the Admin’
Once you have an account on the site, you can now sign in, and report the seller. You can follow this link to report the incident: http://www.sulit.com.ph/index.php/contact+us
Just a quick guide: The NAME and E-MAIL ADDRESS fields are automatically filled up, so you just have to choose the SUPPORT TYPE section, which in this case will be for SCAM/ILLEGAL REPORT. You will then be required to write a detailed message on the MESSAGE section.
When you write the message, you need to write your story, but do NOT forget to include the following details in your message:
– NAME the Scammer is using on the website;
– AD ID the Scammer used. This can be found on the ad of the Scammer, it is noted just below the “Price”.
– DATE when you were scammed
– AMOUNT of money that were scammed out of
– Most importantly, ALL THE DETAILS OF THE SCAMMER THAT YOU KNOW OF, like the NAME, ADDRESS, CELPHONE NUMBER, etc.
Most important of all will be the SUPPORTING DOCUMENT. This will be used by the Sulit Admin as SOLID PROOF against the Scammer. This can come in different forms, but the best one to use the RECEIPT you used to transfer the money. If you transferred the money thru LBC, Kuarta Padala, M. Lhuillier, etc., you can SCAN the receipt, and use it as support document for your complaint.
‘Providing Negative Feedback’
After reporting the incident to the Admin, you can also do one other thing against the scammer, and that is to provide a NEGATIVE FEEDBACK against him or her. What this does, is ALERT the other potential customers that this person is a Scammer, and hopefully keep them from being scammed.
What you need to do is go to the Ad of the Scammer, and then on the right side of the screen you will see the details of the Scammer, and then look for the link that says, “Post Transaction Feedback“. Click on that link to post a negative feedback on the Scammer.
The ADVERTISEMENT ID will be automatically filled up, so you will need to fill up the RATING section. Choose (-) NEGATIVE.
You will now be asked to fill the MESSAGE section for the feedback. This message will be seen not only by the Sulit Admin, but by the other users as well, so tailor your message to them. My suggestion is to put as much detail as the report you submitted to the Admin, but also make sure to WARN other users that this seller is a Scammer.
Last but not the least, CHECK the box next to the “Check this box if you had a transaction with this member for the specified advertisement“, and then click on the “Post Feedback” button.
‘Sulit Admin Response and Action’
The Sulit Admin will not respond or take action to your complaints right away. It takes them about a day to respond and take action. If after two days they have not taken action, report the incident again, and keep reporting until they finally respond and take action.
They might respond to you by Private Message or e-mail, but even if they don’t they usually take steps in terms of removing the Scammer’s Ads, and then BANNING the account of the Scammer itself.
‘Responding to Scammer Retaliation’
If you do the above items, take note that the Scammer CAN and WILL likely retaliate to you by doing the exact same things to you on the Sulit website. They are thick-faced people, and will also report you to the Admin. In that case, the Admin will ask your side first before deciding on the matter. What you can do is FIGHT these people by responding to the Admin and justify and convince them that you are right.
Make sure that you have ample SOLID evidence possible, like the receipt for the payment. You can also use the text messages on your phone as proof. Do NOT delete the text messages you have with the Scammer, it can be used as evidence later. If you need to go to the Sulit Office to show them the text messages, then do so.
The seller will also be able to post a Negative Feedback to you, but Sulit will give you a chance to contest it. If a negative feedback is given to you, just click on the link on the bottom allowing you to contest the feedback, and again use as much detail as you can in the message, and also send the receipt as solid evidence.
I hope I am able to help some of the people who were scammed at Sulit find some partial closure to the issue. Losing your hard-earned money to Scammers can be heart-breaking and deeply frustrating and disappointing. Taking some actions will at least help alleviate the pain.
The Philippine government is currently HOPELESSLY inadequate in terms of dealing with online Scammers, that is the main reason they are PROLIFERATING right now. There is no effective avenue where to REPORT such Scammers, even if you have their names, addresses and other details. The Philippine National Police (PNP) and Department of Trade (DOT) have no effective tools to handle online Scammers, hence Scammers remain SCOT-FREE, scamming even more and more Filipinos everyday. PNoy has to start taking action on this issue, or else this will become an epidemic …